Customer Stories

The biggest reward about renovating is seeing a job well and knowing that the client is more than happy with their new living space.  Please see below a collection of testimonials from some of our past clients.

Alex D. & Annett K.

We recently renovated the bathroom at our investment property as it was still the original one and was worn out. We approached Smith & Sons Ashgrove to complete the renovation as we were recommended from others & they promised quality service from quoting to the finished job. The best part about renovating with Smith & Sons Ashgrove was being informed all the way through the renovation. We would recommend Smith & Sons Ashgrove to anyone considering renovating.

 

J.D. Ashgrove
I had a medium sized renovation of a Queenslander and was looking for a local builder. I found Smith and Sons who are located just up the road from me. Turns out Jason is involved in coaching at a local school and had done some work for a friend of a friend (good enough for me).
 
I am very particular and exact in how I want things to look and Jason was always available to listen and figure out ways to get what I wanted. He was also happy to schedule and work around other trades I had working on the job. His team is skilled, friendly, keen and respectful of my property and young family. I am pleased with the result and have already passed his number onto two of my friends.
Alison

Dear Jason and Jackie,

I just wanted to thank you and the team at Smith & Son Ashgrove for the efforts in completing our recent (and extensive) renovations.

Having first met Jason with plans for a minor renovation, our renovation soon expanded into a major renovation.

It took us three months to decide to start the renovation, with changes in plans, materials etc. Jason graciously accommodated us changing our minds and advised us on the best, yet most cost effective materials to use.

Renovation included replacing exterior walls, bathroom, kitchen, deck, electrical, roof, internal wall linings, windows, concreting and plumbing.

The quotes were inline with other builders, but the advantage with dealing with Smith & Son Ashgrove over other builders was that Jason (the owner) was quoting the job, supervising and apart of the actual construction. So if any issues did arise with the renovation they were dealt with immediately. Of course, Jackie was also contactable if I needed an issue resolved straight away.

Your original quotes for the job remained steadfast unless I changed my mind or we uncovered issues with the original construction work which we were not aware of.

The outcome of the renovation was fantastic. No corners were cut in terms of construction or adhering to building code. We really didn't have anything to worry about with the renovation as it was all taken care of.

I would especially like to thank your team members Rex and Cam who worked tirelessly on our renovation for months and did a fabulous job. The things appreciated above all were the service, attention to detail, no corners being cut with regard to construction and the courteous manner in which everybody conducted themselves.

I would have no hesitation in recommending you to friends or using Smith & Son Ashgrove again. 

Neil & Carl

Hi Jason & Jackie

Just an expression of our appreciation for the incredible job that you and your tradesmen did in the construction of our shed and wine cellar.  Eight months on and we still marvel at this masterpiece on a daily basis.  You have no idea how such a project has added to the enjoyment of our home.

Given today’s standards, it was reassuring to see that there are still quality builders with old values producing only quality finishes upon which they are proud to attach their moniker.   From the outset, we could see the enthusiasm in you both for taking on an otherwise outside-the-box project where other builders shied away from the difficulty of the task.  Your enthusiasm and amenable nature not only ensured pleasant working relationships, but instilled us with the confidence that you certainly have the clients’ interest at heart.  Nothing was ever a problem and there was always a solution to any problem that arose.  In fact, we quite enjoyed being included in the problem-solving processes which were mulled over with a beer or two…….and we don’t have a beer with just anyone.

Your enthusiasm, high standards and personalities were certainly reflected in the tradesmen that you employed.  We got to know them all over the project and, quite frankly, you only engage truly “good blokes” with whom anyone would be pleased to call their mate.  These blokes demonstrated that they possess the same pride in quality workmanship as yourselves.  

If we undertake another building project, you will be the first company we call.  We wish you well in your future business endeavours.

Regards

Neil & Carl

Nigel & Rebecca

We purchased our home at The Gap in 2007 and have taken on a renovation project each year since.  We have used a different builder for each project as none wowed us with their enthusiasm or attention to detail.  That is until we met Jason & Jackie who completed our latest and final renovation project - I can not say enough that we wish we had met this great team in 2007.

Jason and Jackie were excited about our project and ensured that everything was done to an exceptional standard and to our requirements.  Another aspect of this great team is that they offer ideas (which were greatly appreciated as they are the experts) unlike our other builders who just wanted to be told what to do and not have an opinion.

While on our site Jason had two guys working with him, all were polite, courteous and respectful as were the contractors that were bought in for their specific skills.  Each night tools were stored, vacuuming was done so as to minimise the inconvenience of living in a renovation.

I would not hesitate to recommend this team to anybody looking to undertake a large or small renovation.  In fact I have already referred Jason and Jackie on to friends which in my opinion is the greatest compliment.

Nigel & Rebecca
The Gap

Toby & Katharine

We would like to thank Smith & Sons, especially Jason & Jackie, for all of the hard work put into transforming our house into a beautiful home.

Jo

Jackie and Jason guided us through every stage of our bathroom renovation.  Our 50 plus year old bathroom was totally gutted and then transformed to reveal a modern, sleek design.  We can't believe we put up with the old bathroom for so long.  Our new bathroom is simply stunning.  We would happily recommend Jackie and Jason to family and friends seeking a quality builder for their renovation needs.

Bronwyn Rayner & Lee Boyce

“We used Jason and his team from Smith and Sons to renovate our dilapidated bathroom and, with the quality of their work, we had no hesitation at bringing them on to transform our unusable basement into an amazing family space. They provided expert advice and delivered an amazing job for a great price. We could not recommend them enough”

Phil

Thank you for sorting the steps out for us.
I commend you and your team for their professionalism.

When I was dealing with the very large construction companies, most were able to do a good job, with slight strengths in various areas. For me however the big differentiator was in how they dealt with problems. Everyone has them at some stage and they may be a source of loss on that particular job, but are part of the whole. The very top companies accepted this and treated the "problem" like any of their high profit making jobs, what ever the size.
You did this for our small job and I highly commend you and your team for it.